Voice AI Agents
Enterprise-grade AI voice agents that handle inbound and outbound calls with sub-second latency and human-like conversation.
Voice AI Agents is Haptik's platform for building and deploying AI-powered voice agents that automate customer phone interactions across telephone, mobile apps, and web. The platform processes speech with sub-second latency and adapts in real time to nuanced, multi-turn dialogues, moving beyond traditional scripted IVR systems. It supports customization of brand personality attributes including tone, gender, accent, and voice depth, and operates in 100+ languages and dialects. The system includes confidence-driven handover to human agents when queries exceed AI capability, along with PII protection through end-to-end encryption and compliance with GDPR, CCPA, and ISO standards.
Use cases
Automating inbound customer support calls with natural language understanding
Conducting outbound campaigns for payment reminders, appointment confirmations, and proactive outreach
Qualifying leads and scheduling appointments through conversational voice interactions
Integrations
CRM systems (via REST APIs)
payment gateways
custom LLM integration
enterprise backend systems
knowledge bases
Expected outcomes
Reduction in call center operational costs through automated call handling
Improved customer experience through natural, low-latency voice interactions
Increased lead conversion through AI-driven outbound calling campaigns
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Company
Haptik
Mumbai, India
Founded 2013
Primary Verticals
Retail & E-commerceFinancial Services (BFSI)Healthcare & Life SciencesTelecom & MediaEducation
Functions
Customer ExperienceSales & Marketing
Industries
Retail & E-commerceHealthcare & Life SciencesFinancial Services (BFSI)Telecom & MediaEducation
5
Integrations
3
Use cases
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